User: DriveHQSupport_ - 7/14/2015 1:22:56 PM
Dear HowellIndustries, Thank you for taking the time to voice your concerns. We apologize for any difficulty you experienced in setting up your cameras or for any bad experience when dealing with our support specialists.
First and foremost, CameraFTP can absolutely be setup to have cloud only recording (no local recording). Were you given a different impression when speaking with our phone support agent?
We also provide detailed support documentation specifically for Foscam Devices. were you able to see these? They were not helpful with your setup process? https://www.cameraftp.com/CameraFTP/Support/FoscamWirelessIPCamera.aspx
Please feel free to contact us if you have any continued difficulties with your camera setup of usage of our view applications. Look forward to hearing back from you!
Best,
CameraFTP Support
Dear HowellIndustries, Thank you for taking the time to voice your concerns. We apologize for any difficulty you experienced in setting up your cameras or for any bad experience when dealing with our support specialists.
Thanks but the fault with that lays with foscam not this site, I was just complaining This whole thing is a disaster I was lied to by foscam about the cameras abilities and now that I got it I am finding out it does nothing I was told it would do. I am uanble to return the camera (they will only exchange) so I am stuck trying to figure out how to do something with what I have?
First and foremost, CameraFTP can absolutely be setup to have cloud only recording (no local recording). Were you given a different impression when speaking with our phone support agent?
No the agent did say that it is possible but going into any detail or showing any interest in explaining things or helping me to understand anything was not in his interest. I asked about the pricing explaining to me how to set up what do I need for this or that he said "go on the site" which was his answer for just about everything I asked.
From the post below it would appear that I opened an account on the wrong site and they are saying I was told that funny I record calls (I am in a single party state) I still do not hear where he told me that?
We also provide detailed support documentation specifically for Foscam Devices. were you able to see these? They were not helpful with your setup process? https://www.cameraftp.com/CameraFTP/Support/FoscamWirelessIPCamera.aspx
The camera is setup now I think? It is onine? Lat night was the first night and the sensitivity was set to high and was going off for no reason. Last evening had something like 20 images of my front door but interesting it is suppose to take video also and never did? This morning the tech said for it to take video not only do I have to have the computer on for it to upload to but I have to have the Foscam client open and on the screen with the camera image on the view screen or it will not do video, seems to me I was talking to another $%#@$%^& tech that things everyone is dumber than him and he just make dodo up?!
You know I thought I bought a security camera as in video not a camera as in takes a image every 10 seconds when it goes off? In fact the only way we have been able to get it to take a video is by activating the camera to record video form the client program downloaded from the disc?
But it is online!!!! and a total waste!
Please feel free to contact us if you have any continued difficulties with your camera setup of usage of our view applications. Look forward to hearing back from you!
Thank you for your reply and sorry about the bee with an itching I have no idea what to ask...well where do sign up for an account on CameraFTP.com and how do I close the account on whatever this is, DriveHQ?
Thank you
Howell industries