Hi Scott, in your case, it seems you use our FTP Service for security cameras. DriveHQ's FTP Service does have this time issue, which we will try to fix it in the very near future.
We have a better and more optimized FTP service for security cameras. It is recommended using CameraFTP.com for security cameras. ( DriveHQ.com offers Cloud IT Service for SMBs. It is not designed for security cameras. )