General Info About CameraFTP Preconfigured IP CamerasNVRs

About CameraFTP Preconfigured IP Cameras and NVRs

CameraFTP Cloud Surveillance & Recording service is compatible with most IP cameras. However, since we are not a device manufacturer, users need to configure their cameras to work with our service. In order to make it really easy for average users, we have launched a broad list of preconfigured devices.

Why CameraFTP Preconfigured Cameras?

In short, it is about "Cloud-recording" and "Preconfigured".

A regular IP camera or DVR can be easily destroyed by an intruder; thus you need cloud recording.
CameraFTP preconfigured cameras and NVRs are the easiest Cloud Recording solutions.
Our engineers have tested numerous camera brands and models and picked the best ones for you. These devices support wireless and/or wired connectivity.
- Wi-Fi: No network/video cabling is required (within Wi-Fi range);
- Wired: Long range, high reliability with PoE support.
Unlimited cloud storage, no local storage required.
Recorded data cannot be destroyed by any intruders.
Live view or playback from anywhere on any devices.
Technical support by U.S. based team!
- Frustrated with poor documentation and out-of-country tech support from your camera manufacturer? Enjoy CameraFTP's Silicon Valley based technical experts as your go-to support

Software & Mobile Apps

CameraFTP Viewer App for iOS, Android, WP and Windows;
Browser-based viewer for Windows and Mac

You can view the live scene;
Play back the recorded footage;
Download the recorded files using a browser;
Batch download many files/folders using FTP (FileZilla);
Share your cameras to sub-users or non-DriveHQ members;
Publish your cameras on the Internet

Usage Instructions

Since it is a pre-configured solution, there is no internal setup required by the user. Please note that Broadband Internet Connection is required.

Setup for Wired Connection (Camera Only)

Power on your camera and connect with your broadband or Wi-Fi router using the included Ethernet cable (Assuming your router supports DHCP).

Setup for Wi-Fi Connection (Camera + Wi-Fi Router Bundle)

Connect the WAN port of the Bundled Wi-Fi Router with a LAN port on your broadband router using the included Ethernet cable

Power on the Wi-Fi router and the camera (Assuming your router supports DHCP).

Setup for PoE Connection (Camera + PoE Switch or PoE Injector / Splitter)

If a PoE switch is bundled, then connect the WAN port of the Bundled PoE Switch with a LAN port on your broadband router using the included Ethernet cable; if a PoE Injector is bundled, then connect the Injector to a LAN port on your broadband router, and then connect the AC Adaptor to the Injector.
If the camera is a PoE camera, then you need to connect the PoE Injector or a "powered" LAN port on the PoE switch with the Ethernet port on your camera; if the camera is a wired camera without PoE support, you need to connect the Injector and Splitter with a network cable; then connect the PoE Splitter with the camera for both power supply and network connection.

View Your Cameras from a PC/MAC

Launch a web browser and logon to www.CameraFTP.com, click My Cameras, and you will see a list of your cameras. Click on the camera to view it.

View cameras from your iPhone, iPad, Android or Windows Phone Devices

Scan the QR code below, or visit the App Store, Google Play Store or Microsoft Store, and then search for "CameraFTP Viewer" to install our viewer app.

Warranty and Return Policy

Hardware Warranty

CameraFTP pre-configured cameras and NVRs are regular IP cameras configured with a CameraFTP service plan. They cannot be used with other cloud recording services. CameraFTP does not make any camera hardware. Our team has compared dozens of cameras from various manufacturers and selected the best working models with our Cloud Recording service. We maintain a dynamic list of camera models that meet a wide range of quality standards. These devices carry the standard manufacturer's warranty.

If your camera has an active CameraFTP subscription, we offer 1-year limited warranty from the date of your order. During the time, we will offer replacement or re-configuration for free, provided that:

The device stopped working as a result of normal use
You have not reset the device unless instructed by CameraFTP Support
The device is kept in good condition without physical damage
You have contacted CameraFTP support and the problem truly cannot be resolved

We will issue you a return shipping label for you to return the device with all original accessories. CameraFTP does not assume any other liabilities related with the hardware used with our pre-configured plans.

Software and Service Warranty

CameraFTP's software and service warranty is covered in our standard Terms and Agreement on www.CameraFTP.com website.

Return Policy

Note: CameraFTP does NOT accept returns unless you meet the conditions as outlined below.

CameraFTP pre-configured cameras have two costs: (1) The physical hardware; (2) The labor cost to configure the camera and test it to be working. If you cancel your order, CameraFTP will incur a significant loss in labor expense. Therefore we have the following return policy

Within 31 days of your order you can return the hardware and receive a full refund only if;

The device stopped working as a result of normal use
You have not reset the device unless instructed by CameraFTP Support
The device is kept in good condition without physical damage
You have contacted CameraFTP support and the problem truly cannot be resolved

If the above conditions are met, CameraFTP will authorize an RMA and will issue you a return shipping label. You can then return the device in the original box with all original accessories.

You can find the plan pricing under the Pricing tab

You Can Pay By:

Credit Card
PayPal (PayPal also supports credit cards and e-checks; Paypal account not required)
Company Checks ($150 or more)
Bank Wire, EFT ($150 or more)

Subscriptions can be canceled online at anytime. However, all payments made to CameraFTP are non-refundable. Any unused balance will remain in your CameraFTP account. You can use it to order a subscription in the future, or transfer it to other CameraFTP or DriveHQ account.

For "Pay by Credit Card or Paypal", please logon and go to the Deposit Page. You do not need to register for a PayPal account to pay by Paypal.

Email the completed form to CameraFTP Support. You can also mail the form and pay by check to the following address:

DriveHQ (CameraFTP) Bank Wire Information

Bank Name	Bank of America
Account Number	Please call or email CameraFTP sales
Routing Number	Please call or email CameraFTP sales
Account Name	DriveHQ (Drive Headquarters)
SWIFT code	BOFAUS3N
Branch Address	200 The Pruneyard, Campbell, CA 95008

Please be sure to contact us about your wire so that we can credit your account accordingly

Automatic Payment Options

CameraFTP supports automatic debiting. If you want to arrange for automatic payments, you can:

Use your bank's Bill Pay service to schedule automatic payments; each payment must be over $19. Be sure to include a note with your username or registered email address.
CameraFTP can automatically debit your credit card or PayPal with your authorization:
- You only need to make a deposit/payment on www.CameraFTP.com website. If the payment is processed successfully and if you have an active subscription, then the system will automatically debit your credit card or PayPal for future billing.

All Preconfigured IP Cameras and NVRs