DriveHQ FTP site and website are working fine. You cannot ping DriveHQ servers because our firewall has blocked it. This does not affect our FTP and Web services.
The 3 most common FTP issues are:
(1) If you use Windows command-line FTP client: it doesn't support Passive FTP; Active FTP is often blocked by firewall, router or anti-virus software. So you need to use another FTP client that supports Passive FTP. There are 3rd party command-line FTP clients that support passive FTP.
(2) If you use Automatic Device / Software that keeps logging on DriveHQ FTP Server: DriveHQ free FTP service is designed for personal and casual use only. Free service users can only logon about 10-25 times per day. If you need more logon times, you must order our paid service.
Premium users are not limited with the max daily logon times; however, it is recommended not to logon too frequently. (try not to exceed 5 times / minute). Premium users can also use another FTP site: proFTP.drivehq.com. (It is not available to free service users)
For KeyLogger software users, please note: DriveHQ prohibits using of KeyLogger software with our FTP service, unless the user provides a copy of valid photo ID, or a copy of credit card, and order our paid service.
(3) Your firewall / router / anti-virus software may block both Active FTP and Passive FTP: In this case, please try to contact your IT person, or use DriveHQ FileManager client software (which uses HTTP / HTTPS).