Did you configure it with FTP or SMTP? Please email us the screenshots showing the camera's FTP settings page and the information you entered. We can help check if the information you entered is correct.
Please understand that we are not familiar with this camera brand/model. CameraFTP is a cloud service provider. We don't make, sell or manage IP cameras. Our service is compatible with almost all non-proprietary IP cameras. If your camera supports standard protocols like FTP, SFTP or SMTP, then you can configure it to upload footage directly to CameraFTP cloud. Otherwise, if your camera supports RTSP/ONVIF, then you can use CameraFTP VSS software, which can use a PC as a powerful and easy-to-use CCTV NVR. Please visit www.cameraftp.com and click Cameras on top for a list of camera brands/models that we have tested. The setup steps are usually very similar.
Another option is to use an old phone, tablet or webcam as an IP security camera by installing CameraFTP Mobile Security Camera app, or CameraFTP VSS software. For more info, please visit www.cameraftp.com and click Software on top.
