Sorry for the problem. Could you please check if your local drive has enough free space? Does the VSS software display any error (or info) message?
Please note all CameraFTP (DriveHQ) software or apps have a built-in feature for "sending event logs to support". The event logs are very useful in locating the problem. Could you please open the VSS software, click Settings -> Event Logs -> Send event logs to support? We will analyze the logs within 1-2 days. In most cases, we can locate or solve the problem very quickly. In some rare cases, we might need to check the problem on your PC remotely. If so, we can use the DriveHQ Team Anywhere remote desktop software.